Home Services — 13 niches · United States

ARIK Services

One AI receptionist + custom spam shield across 13 service lines

The client was drowning in 3,000+ spam calls per day and operating 13 service niches with no unified booking system. We built a single Vapi-powered receptionist plus a proprietary self-growing spam database that blocks calls before they connect.

VAPI
Multi-niche
Spam Blocking
Custom Database

40,000+

Spam numbers in self-growing database

3,000+

Spam calls eliminated per period

Service niches on one shared infrastructure

The challenge

What wasn't working

Over 3,000 spam calls regularly — robodialers, lead aggregators, telemarketing bots — every one consuming telephony minutes and staff time.
13 service lines (HVAC, water damage, sliding door, roofing, painting, gutter, garage door, fencing, electric gate, carpet cleaning, air duct, chimney sweep, ARIK) with no unified standard for inbound handling.
Complex scheduling rules — Saturday closures, same-day Friday block, blackout dates, 3-hour appointment windows — impossible to enforce consistently across staff.

The solution

What we built

Global Spam Shield

Pre-answer screening against a self-growing database of 40,000+ confirmed spam numbers. Spam calls are blocked at the infrastructure level — zero cost, zero agent time.

Unified Multi-Niche AI Receptionist

A single Vapi-powered voice agent dispatching across 13 specialised niches with shared infrastructure, spam database, and notification system.

Intelligent Guardrails

Zero-error scheduling — automatic Saturday closures, same-day Friday block, live blackout date checks. Rules enforced on every call without exception.

Omnichannel Notifications

3-way sync on every booking — SMS to customer, plus SMS and email to owner and local staff.

The results

What changed

3,000+ spam calls eliminated per period — direct telephony cost savings
100% data integrity: hard-coded to never book without a complete data set
All 13 niches running on one shared infrastructure
24/7 professional response across every service line

"BurkyFlow didn't just give us a voice bot; they built a security system for our phone lines and a professional booking engine that never makes a scheduling mistake across all 13 of our business lines."

— ARIK Services

Services used in this build