Renovations / Home Services · Valencia, Spain
EZ Cribs
An autonomous revenue engine for a renovation business
EZ Cribs was losing 45% of calls after-hours and burning ~€1,200/month on no-show site visits. We replaced their pen-and-paper workflow with a fully autonomous Lead-to-Booking pipeline.
- VAPI
- n8n
- GoHighLevel
- Cal.com
100%
Call capture rate (was 55%)
4%
No-show rate (was 20%)
62%
Of no-shows recovered into new bookings
The challenge
What wasn't working
- 45% of high-intent calls occurred outside 9-to-5 and went to voicemail rarely returned in time.
- Technicians manually texted clients to confirm addresses — human error and scheduling overlaps.
- No automated reminders meant technicians often arrived at empty properties, costing roughly €1,200/month in wasted labour and travel.
The solution
What we built
01
AI Voice Intelligence (Vapi)
'Mark' is connected via API to the master calendar — checks real-time slots, books on the spot, and switches languages instantly to match the caller.
02
Post-Call 'Pulse' Automation
Within 30 seconds of hanging up the lead receives a branded SMS and email with their appointment and technician name. Reminders fire 24 hours and 2 hours before, timezone-aware.
03
Safety-Net Recovery System
If a technician marks a visit as missed, an automated recovery sequence fires: 'Sorry we missed you — pick a new time.' Plus a 7-day nurture loop for leads who called but didn't book.
The results
What changed
- 50% increase in booked appointments in 30 days
- No-show rate cut from 20% to 4%
- 62% of no-shows recovered as future bookings
- Team focused on renovations while AI ran the entire front office
| Metric | Before | After |
|---|---|---|
| Call capture rate | 55% | 100% |
| No-show rate | 20% | 4% |
| Average time to book | 4–6 hours | Immediate |
| Recovered no-shows | 0% | 62% |
"BurkyFlow didn't just give us a bot; they gave us our time back and stopped the bleeding in our bottom line."
Services used in this build
Want the same system?
AI Voice Receptionist
Most missed calls go to a competitor who picked up second. A human-sounding AI voice answers on the first ring, qualifies the caller, and books the job straight into your calendar.
CRM and Lead Systems
Leads leak when they live across a phone, an inbox, and three apps. We build one pipeline where every lead is captured, routed, and followed up automatically.
Workflow Automation
The repetitive copy-paste between your booking app, CRM, invoicing, and inbox is where hours and accuracy disappear. We connect them into reliable workflows.
Built for this industry
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