Plumbing Services · Culver City, CA — serving LA County

Troy Plumbing

Zero missed leads across LA County, day or night

Serving LA County meant the phone never stopped ringing. Troy was losing 30% of evening and weekend inquiries because callers wouldn't leave voicemail. We designed a professional AI receptionist as the digital twin of their best front-desk staff.

VAPI
Caller ID
24/7 Intake

2 sec

Average answer time (was 45 sec)

99.9%

Email accuracy (was 82%)

+20%

Lift in average ticket value

The challenge

What wasn't working

2-minute hold times in a plumbing emergency — callers hang up and dial the next Google result.
Office staff occasionally forgot ZIP codes or misspelled emails, leading to lost follow-ups.
The office was plagued by automated sales calls wasting hours of human time every week.

The solution

What we built

Anti-Spam Firewall

The system identifies non-human interactions and terminates them instantly, keeping the lines open for real customers.

Active Listening Engine

Unlike basic bots, the AI lets the caller explain their plumbing disaster fully before speaking — creating a human-centric experience.

Structured Data Harvesting

Strict hierarchy: Name → Phone (via Caller ID) → Email (letter-by-letter confirmation) → Location → Issue description.

Localised Incentivised Booking

Naturally weaves in $50 off first service, 15% Senior Discount, and maintenance plan mentions to lift average ticket.

The results

What changed

Zero missed leads — every LA County call answered within 2 seconds
99.9% email and address accuracy via mandatory confirmation
20% increase in average ticket value
Spam interception fully automated

Metric	Before	After
Response time	45 sec average	2 sec
Email accuracy	82%	99.9%
Emergency capture	Restricted to on-call	24/7 full intake
Spam interception	Manual filtering	100% automated